SystmOnline allows you to view your medications and request them online, at your convenience. You will need a unique username and password to log in. This can be generated by our reception staff, so please ask at reception to register for online services.
Patients on regular medication do not always need to see or speak to a doctor for a repeat of their medicines. You will be issued with a computer slip attached to your prescription showing your repeat medication. This slip should be kept in a safe place and returned to the surgery when you need further medication. Please allow at least THREE working days before collecting your repeat medication - more if possible, particularly if you know the items have 'expired'. If there is no query with your prescription, it will be ready for collection from the Surgery on the 3rd working day after it has been received in the practice.
If you or your prescription via your chosen pharmacy, allow at least 5 working days between ordering and collecting your medication. Requests are not accepted over the telephone to avoid errors and avoid pressure on telephone lines. The easiest way to re-order your medication is via the online system, 'SystmOnline'. If you are not yet registered, please click HERE. Tick clearly items required in the box. Cross out medication no longer taken so that it can be deleted, e.g. if stopped at a hospital appointment. If your medication is changed at a hospital check up, please write this on your request slip. We do receive notification from the hospital about changes, however you may need the altered medication before this information arrives at the surgery.
The Clinical Commissioning Group (and indeed the national advisory committees) have determined that we are only able to provide two months supply of medication in most instances (apart from the Pill and HRT). This is to prevent wastage in the NHS. From time to time it may be necessary to change your regular medication to a chemically matching and equally effective drug but one that is more cost effective. We are obliged to use tax-payers money as effectively as possible to avoid overspend on limited drug budgets. Alignment Slips – if individual items on your supply of medication run out at different times please use an alignment slip as a “one-off” measure to ensure that you can get all your regular medication at the same time. This saves both your and our time. We also offer a repeat dispensing service which means that you can attend the chemist only to collect certain types of medication – please speak to your reception team if you would like further information on this.
"It is the practice policy that patients allow at least 3 working days for us to safely and efficiently process your prescription requests.
We notice multiple daily requests for prescriptions to be prepared urgently for patients who have forgotten to renew their medication. Each time this happens a doctor has to be interrupted whilst with another patient, which is not acceptable.
We kindly ask that patients do not ask our receptionists for prescriptions to be prepared urgently, or while you wait, as it causes a great deal of disruption.
We have instructed our staff to follow clinical guidelines for urgent prescription requests. Please respect our clinical decision, and remember our staff are not making arbitrary decisions regarding your care.
Please help us to provide you with an efficient service by allowing enough time for your prescription to be renewed.
Thank you very much for your co-operation."
Ready for Collection FROM SURGERY*
*IF YOUR PRESCRIPTION GOES STRAIGHT TO A PHARMACY, PLEASE ALLOW A FURTHER 2 FULL WORKING DAYS BEFORE COLLECTING YOUR MEDICATION
When you receive a prescription for antibiotics, you must follow the doctor’s instructions in order to minimise the risk of developing resistant bacteria. If you do not follow the instructions correctly, for example if you shorten the length of time of treatment, if you take a lower dose or if you do not take the antibiotics at the correct time interval prescribed by your doctor, bacteria can become resistant to antibiotics.
Resistant bacteria can stay with you and can also be passed on to others. This may put you and others at risk of not responding to antibiotics next time you need them.
Antibiotics should be used only when needed, because excessive use can make bacteria resistant to antibiotics.
Taking antibiotics when they are not necessary will not help you. For example, antibiotics are NOT effective against infections caused by viruses such as common colds or flu. In most cases, your immune system should be able to fight simple infections.
Taking antibiotics will not help you recover or prevent the viruses from spreading to other persons. Only a medical doctor can make the correct diagnosis and decide whether your condition needs antibiotic treatment.
For further information please download the Get Well Without Antibiotics Leaflet
When do I need to worry?
Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control.
What is it that you are most worried about?
If you are seeing your GP or nurse, it is important to tell them what it is you are most worried about.
What are you expecting from the consultation?
When you consult with a doctor or nurse, it is a good idea to think about what you are expecting. If you have any ideas about what you would like done, you should tell the doctor or nurse. This will allow them to try and deal with the things that you are expecting.
For further information please download the Patient Information Leaflet.
Short videos dealing with this issue for patient information are also available via YouTube
The videos are also available in alternative formats at Antibiotic Awareness Day Resources
If you run out of medicine outside of our normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home.
Please click HERE to find out more.
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