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URGENT PRESCRIPTION REQUESTS

A message from The Adam Practice Doctors

"It is the practice policy that patients allow at least 3 working days for us to safely and efficiently process your prescription requests.

We notice multiple daily requests for prescriptions to be prepared urgently for patients who have forgotten to renew their medication. Each time this happens a doctor has to be interrupted whilst with another patient, which is not acceptable.

We kindly ask that patients do not ask our receptionists for prescriptions to be prepared urgently, or while you wait, as it causes a great deal of disruption.

We have instructed our staff to follow clinical guidelines for urgent prescription requests. Please respect our clinical decision, and remember our staff are not making arbitrary decisions regarding your care.

Please help us to provide you with an efficient service by allowing enough time for your prescription to be renewed.

Thank you very much for your co-operation."

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