SystmOnline allows you to view your medications and request them online, at your convenience. You will need a unique username and password to log in. This can be generated by our reception staff, so please ask at reception to register for online services.
Patients on regular medication do not always need to see or speak to a doctor for a repeat of their medicines. You will be issued with a computer slip attached to your prescription showing your repeat medication. This slip should be kept in a safe place and returned to the surgery when you need further medication.
Please allow at least THREE working days before collecting your repeat medication - more if possible, particularly if you know the items have 'expired'. If there is no query with your prescription, it will be ready for collection from the Surgery on the 3rd working day after it has been received in the practice.
If you or your prescription via your chosen pharmacy, allow at least 5 working days between ordering and collecting your medication.
Requests are not accepted over the telephone to avoid errors and avoid pressure on telephone lines. The easiest way to re-order your medication is via the online system, 'SystmOnline'. If you are not yet registered, please click HERE.
Tick clearly items required in the box.
Cross out medication no longer taken so that it can be deleted, e.g. if stopped at a hospital appointment.
If your medication is changed at a hospital check up, please write this on your request slip. We do receive notification from the hospital about changes, however you may need the altered medication before this information arrives at the surgery.
The Clinical Commissioning Group (and indeed the national advisory committees) have determined that we are only able to provide two months supply of medication in most instances (apart from the Pill and HRT). This is to prevent wastage in the NHS.
From time to time it may be necessary to change your regular medication to a chemically matching and equally effective drug but one that is more cost effective. We are obliged to use tax-payers money as effectively as possible to avoid overspend on limited drug budgets.
Alignment Slips – if individual items on your supply of medication run out at different times please use an alignment slip as a “one-off” measure to ensure that you can get all your regular medication at the same time. This saves both your and our time.
We also offer a repeat dispensing service which means that you can attend the chemist only to collect certain types of medication – please speak to your reception team if you would like further information on this.
URGENT PRESCRIPTION REQUESTS
A message from The Adam Practice Doctors
"It is the practice policy that patients allow at least 3 working days for us to safely and efficiently process your prescription requests.
We notice multiple daily requests for prescriptions to be prepared urgently for patients who have forgotten to renew their medication. Each time this happens a doctor has to be interrupted whilst with another patient, which is not acceptable.
We kindly ask that patients do not ask our receptionists for prescriptions to be prepared urgently, or while you wait, as it causes a great deal of disruption.
We have instructed our staff to follow clinical guidelines for urgent prescription requests. Please respect our clinical decision, and remember our staff are not making arbitrary decisions regarding your care.
Please help us to provide you with an efficient service by allowing enough time for your prescription to be renewed.
Thank you very much for your co-operation."