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Improved Patient Access

Survey

The Dorset Clinical Commissioning Group are currently considering how best to deliver extended access to primary care services in Dorset so that it meets the needs of our population, and we need YOUR help!

We would like to ask our patients to take some time to complete this short survey, found by clicking HERE.

This survey allows you the opportunity to give information about when you need to be able to access primary care services, about the kind of services you need to use seven days a week, and where you would be willing to travel to access them.  The information that is collected from the survey will help make decisions about the way services are provided for patients in the future.

YOUR ELECTRONIC HEALTH RECORD

How is it shared?

The practice now uses a clinical computer system called SystmOne, which can enable your full electronic health record to be shared to professionals involved in providing direct care to you, across different healthcare services.

To provide YOU with the best care, from 3rd July 2017 your electronic health record will be made available to other services involved in your care. This information will only be accessed when you visit these services and with your consent. no information about you will be shared prior to this.

A shared record ensures Health or Social care professionals always have the most accurate, up to date information about you.

We strongly advise our patients to carefully read our leaflet ‘How is your Health Record shared?’ to find out what choices you have and for further information.

For more information, click HERE.

Please click HERE to read this leaflet.

Out of Hours - Tel 111

Patient Information

URGENT PRESCRIPTION REQUESTS

A message from The Adam Practice Doctors

"It is the practice policy that patients allow at least 3 working days for us to safely and efficiently process your prescription requests.

We notice multiple daily requests for prescriptions to be prepared urgently for patients who have forgotten to renew their medication. Each time this happens a doctor has to be interrupted whilst with another patient, which is not acceptable.

We kindly ask that patients do not ask our receptionists for prescriptions to be prepared urgently, or while you wait, as it causes a great deal of disruption.

We have instructed our staff to follow clinical guidelines for urgent prescription requests. Please respect our clinical decision, and remember our staff are not making arbitrary decisions regarding your care.

Please help us to provide you with an efficient service by allowing enough time for your prescription to be renewed.

Thank you very much for your co-operation."

IMPORTANT MEASLES INFORMATION

Public Health England have been notified of three cases of confirmed Measles living in the East Bournemouth area. 

If you have a temperature and have developed a rash following an illness including one or more of the following:

• conjunctivitis
• cough
• runny nose

Please contact your surgery via telephone - Suspected measles cases should not present directly to the surgery to avoid spread.

For advice when the surgeries are closed, please call NHS 111.

Protected Learning Time

The Adam Practice hold Protected Learning Time (PLT) events every year.  These dedicated training sessions allow GP practice staff the opportunity to learn about the most up to date information on particular subjects and Healthcare priorities in Dorset.

During these sessions (outlined below), we will close our doors and telephone lines to allow all staff to attend. If you require medical attention whilst we are closed, please call NHS 111. For all life threatening, medical emergencies please call 999.

Patient Online Services

• Click the link above to register for SystmOnline (you must have the registration document issued to you by reception)
• Available for patients aged 16 years and over
• View, book and cancel appointments online
• Order repeat prescriptions online
• Update your personal details online
• View your summary medical record online

To register for online services, please ask at reception. For security purposes you must provide proof of identification (list of acceptable ID). Reception will print a PIN document which you can use to create your account.

Useful Links

Healthier Together - improving the health of children and young people

Online Forms

Asthma Questionnaire

Travel Risk Assessment

Update Patient Record

Surgery Pod

Health A-Z: conditions and treatments